SAP CRM Training | CRM Training | Customer Relationship Management Training

Functionally SAP CRM core essentially consists of 5 modules. Sales, Service, Marketing, Analytics and Channel Management. The current version of the release is CRM 7.0.

Register for Feb 14th Batch DEMO (@ 9:00 PM EST)

Course Content

( Week 1 )

You are all welcome to join our SAP CRM training DEMO sessions that happen once a month and attend the first DEMO class for FREE. 

Week 1 Exit Test

 (Week 2 )

Week 3 ( Base Customization )

  • Hour 11 – SAP CRM Transactions Customization
  • Hour 12 – SAP CRM Item Category Customization
  • Hour 13 – SAP CRM Billing
  • Hour 14 – Activity Management

Week 4 ( Marketing )

Week 5  ( Sales )

  • Hour 20 – Opportunity Management
  • Hour 21 – Quotations & Sales Order Processing
  • Hour 22 – Copy Controls
  • Hour 23 – Organizational Data Determination
  • Hour 24 – SAP Org Data Determination – Hands on Workshop
  • Hour 25 – Pricing ( specific to CRM )

Week 6  ( Service )

  • Hour 26 – Installed Base ( IBase ) Management
    • Service Materials
  • Hour 27 -  Complaints & Returns
  • Hour 28 – Service Contracts
  • Hour 29 – Service Transactions
  • Hour 30- Service Confirmations

Week 7  (e-Commerce )

  • Hour 31 – XCM Settings
  • Hour 32 – Product Catalog & Web Shop
  • Hour 33 – Special Functions
  • Hour 34 – Additional Pricing Scenarios ( Specific to SAP CRM )
  • Hour 35 – SAP Pricing Q & A

Week 8

  • Hour 36 – Service Management Theory
    • Installed Base Management
  • Hour 37 – Service Contracts & Service Order processing
  • Hour 38 – Complaints & Returns Processing
  • Hour 39 – Other Service Transactions
  • Hour 40 -Service Confirmations

Additional Training Material / Training Videos

  • SAP CRM Partner Determination
  • SAP CRM Text Determination
  • SAP Web UI Customization
  • IC Webclient Introduction

Database Tables in SAP CRM

Troubleshooting Tips

For SAP Training, Remote SAP Access or online SAP Access learn more by clicking on the links above.

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From this point on, all of the links are advanced SAP CRM Training material. They will NOT be taught in the regular SAP CRM Training class. These links are provided here for reference ONLY.

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56 Responses to “SAP CRM Training | CRM Training | Customer Relationship Management Training”

  1. Ligia Montero Yábar April 12, 2012 at 11:11 pm #

    Buen día

    Estoy interesada en el entrenamiento, me gustaría saber las fechas de inicio y los datos de la persona de contacto.

    Reply
  2. Pallavi April 12, 2012 at 7:30 pm #

    Do you have any SAP CRM classes going on in the near future.

    Reply
  3. Rathna Kumar March 31, 2012 at 3:39 pm #

    Hi,

    Presently I m working as a business analyst for abt 6 months. Previously i was into support and implementation. now i m planning to do SAP Course -Functional module. Either CRM or BI. can anyone suggest me which one is Demand now in the market. Also kindly tell me whether BI is fully functional or technical.

    Regards

    D Rathna Kumar

    Reply
  4. Sheyrl March 30, 2012 at 3:53 am #

    Hi,

    Are those videos still available? When I open the videos it says the video has been removed. Could you help me? I really want to learn this material. BTW, how can I register in this website?

    Reply
  5. Matt March 20, 2012 at 5:00 pm #

    Are you still offering CRM training?

    Reply
  6. rajiv March 16, 2012 at 9:19 pm #

    Hi Shiva ,

    i have done my MCA before dat i have completed Abap basic course and now i m now planning into sap area… i really hate d programming wing can you guide me which course would help me out ..is it CRM or BI if u have anything rather dan dis pls tell me

    Reply
  7. Rohit March 11, 2012 at 4:24 am #

    Hello,

    I am currently working as SAP ABAP developer in an IT firm. I have 2.5yrs of exp in this field, developing Reports & Module pool. I have done work on Notifications also (iw21,iw22 transactions). From the start i was interested in web related objects that’s why i have shifted myself to Web Dynpro. So as of now, i am developing objects in web dynpro also.

    I wanted to see myself as a Functional Consultant in future but what i don’t know is the technology which i am working in is good enough for achieving my goal or not. My interest is in Web technologies. that’s why i want to learn different modules related to web by attending some training sessions.

    I have heard very little about CRM,
    Is it a good prospect ?
    At this point of time, is it ok for me to do a course on CRM ?
    Learning a core module first like SD, MM is must ?

    Please if you have time guide me through this.

    Reply
  8. Sankar L February 23, 2012 at 3:34 pm #

    am Srikanth. I am looking for a proper guidance in SAP career.

    Let me first tell you about myself, I have completed my Masters in Computer Science and have been working on Web Technologies for last 3 years. My skills are Web Technology, Perl, Linux, Postgres, SQL and Data Modelling.

    I have decided to get into SAP mainly for it’s rewarding pay and the importance it demands in the business. From my experience I believe that success can be reached by hard work and consistent efforts.

    Coming to the point, I see in SAP there are many Functional Modules [ FICO, SD, MM, PP .... ] and Business Intelligence. For Long term vision which one would be rewarding, is it Business Intelligence or Functional Consultant.

    Business Intelligence
    It is more technical which attracts a larger crowd eventually decreasing the demand in the future.

    Functional Consultant
    Functional consultant takes time/efforts & hence the demand is high which translates to better rewards.

    I have a tough time in deciding and require your insight.
    Please spare some time if possible.

    Reply
    • siva February 23, 2012 at 3:45 pm #

      Hi Sankar
      Sorry for the delay. Glad you wrote to me. I see that you have done some research and have some basic idea on functional modules technical modules etc. Thats a good starting point.

      Now, in general, here is what I advise. Learn one core module – and experiment with a couple of new dimensional modules. I will try and explain this with an example.

      Core modules in SAP could be SD, MM, PP, FICO, ABAP, BW, HRetc. By new dimensional modules, I mean, CRM, SRM, APO, SEM, CRM Technical, MSS/ESS etc. In general I am giving some examples of an ideal learning curve.

      Learn SD and work for couple years – Move into CRM or other IS versions
      Learn MM and work for couple years – Move into SRM or APO
      ….
      I guess you get the point now. The same applies on the technical front. For example, learn BW/BI and move into BO,SEM,BCS etc. This way your growth would be steady.

      Now, regarding the technical/functional aspect , if you follow the above rule, then there is no difference. For example, in the market there are tons of BW consultants, but there is high demand for SEM or BCS consultants – In fact demand for BCS is even greater than FICO.

      However, I advise against jumping directly into these new dimension products, for the simple reason that, they are very sophisticated products which demand a good understanding of the sap environment. Also, some products are good and some are flops – I wouldn’t bet big on them and loose out on the core jobs.

      Also, if you are ready to work hard, $10/hr here and there most core modules pay you the same.

      Reply
  9. mane February 22, 2012 at 7:57 pm #

    Is this training for functional consultant or technical consultant or either/both? When does the next session start?

    Reply
    • siva February 23, 2012 at 1:49 am #

      This is Functional ONLY. CRM Technical will be under SAP CRM Technical Training . We just kicked off an SAP CRM Training. The next one will be early next month. Once the schedule is planned, we will open the registration link on the website.

      Reply
      • mane March 12, 2012 at 3:29 am #

        Is there an option for just the material notes and recorded sessions (if any) instead of the real-time classes? It would be nice for the people who missed the class and do not want to wait until the next session. This way you will also be making these classes/notes accessible and affordable to more students.

        Reply
  10. shahid farooq February 20, 2012 at 5:21 am #

    Siva,

    Please read the e-mail i just sent you on your g-mail account and see if you can find a solution to this training issue.

    Thnks

    Reply
  11. shahid farooq February 20, 2012 at 12:55 am #

    I NEED MY LINK TO LOGIN TO WEBEX TO ATTEND THE CLASS FOR CRM THAT I PAYED FOR. I CANNOT AFFORD NOT TO BE ABLE TO ATTEND MY SECOND CLASS

    Reply
    • magnatrain February 20, 2012 at 5:17 pm #

      We have sent you the link seperately. This time no need for separate emails every day for the invites, ONE url will have it all. The password to join the classes has been sent to you as well -

      Reply
      • Sivaram April 25, 2012 at 9:44 am #

        We need SAP CRM Technical Consultants 2 plus to 3 yrs for Hyderabad and bangalore locations. Please Refer good candidates who are strong in subject in CRM Technical.. Ask your Training Students who are strong in Subject and apply to the requirement who are ready to put 2 plus to 3 yrs exp..Send Profiles to : sadali_sivaram@yahoo.com, Requirements are on High Priority basis. please reply and send resumes who are ready…..

        Reply
  12. Drew February 17, 2012 at 3:33 pm #

    Hi,

    I am an MIS Manager for eight years and Siebel CRM Core Consultant certified. I am looking into learning SAP because our company is moving over to SAP CRM. Is there a training curriculum that you suggest to best suit me for learning all general facets of the SAP CRM application? I am looking to understand the back end, BI, user administration etc. of the applications.

    Any suggestions would be great.
    Thanks-
    Drew

    Reply
  13. shahid farooq February 17, 2012 at 12:43 am #

    This Shahid and its Feb 16th and i don’t have my login. Need your help please so i don’t miss my first CRM class. Thankyou

    Reply
  14. suvendu February 13, 2012 at 12:19 pm #

    May I attained the demo.

    Reply
    • suvendu February 15, 2012 at 9:43 am #

      I have not received any reply.

      Reply
      • siva February 16, 2012 at 1:50 am #

        Suvendu
        I am not sure why you did not get the invite – The class is slated to start on 16th FEB @ 7:30 PM EST ( New York time zone ) – Would you like to attend the first class and take it from there ?

        Reply
  15. Ravichandra February 10, 2012 at 11:37 am #

    Hi Siva,
    I am very much interested to learn SAP CRM, could you please let me know job prospects & career in this module.
    And i wanted know aoes SAP Solution Manager realtime knowledge is required to get first break in SAP CRM as a functional consultant?

    I am in India. I need training on specific topics of SAP CRM.

    Waiting for your quick reply.

    Thanks,
    Ravichandra

    Reply
    • siva February 10, 2012 at 6:22 pm #

      Hi Ravichandra
      Job Prospects in CRM are very good – If you know your stuff. Solution manager is NOT required to get a job in SAP CRM. In fact many sap crm consultants do NOT know solman.

      Apologize, we don’t do training in specific topics

      Reply
      • Ravichandra February 13, 2012 at 7:49 am #

        Hi Siva,
        Thank you very much for your quick reply.

        Reply
  16. Madhan February 5, 2012 at 10:49 pm #

    HI Shiva,

    I am Interested to join in CRM batch , just want to make sure couple of things.Do you have any discounts on package , what are the timings ,do you guys give any Resume guidance after completion of course.On installment bases how we can pay the amount.

    Thanks for your time,
    Cheers,

    Reply
    • siva February 6, 2012 at 1:17 pm #

      Madhan
      Currently, we don’t have any discounts. You can avail a discount if you pay via Western Union or Moneygram ( You can pay $785 as opposed to $850 ) .

      Reply
  17. Saleem January 22, 2012 at 11:33 am #

    Hi, I would like to attend the demo class for SAP CRM. Could you please provide information regarding this and how to register for the actual course.

    Cheers

    Saleem

    Reply
  18. Ykhan January 19, 2012 at 9:32 pm #

    Dear Siva

    I thought you have passion for teaching. Is $550 is ok for crm if not 475/= please help me out

    Reply
  19. Ykhan January 18, 2012 at 7:26 am #

    Hi There

    I want to do the course of CRM but Only can pay 475/= Let me know if you guys are interested?
    regards

    Reply
    • siva January 19, 2012 at 4:45 am #

      Ykhan
      Sorry, we will not be able to provide at that price.
      Thanks
      siva

      Reply
      • Rachel January 28, 2012 at 12:05 pm #

        Hi Siva,

        Wanted to enroll for the SAP CRM demo and the actual class.
        Please let me know the dates and fee.
        I have registered on the link, however havnt gotten any response/update yet.

        Thanks
        Rachel

        Reply
        • siva January 30, 2012 at 11:31 am #

          Feb 1st. Please enroll by clicking on the Register link on the top of this page.

          Reply
          • Rachel February 2, 2012 at 6:57 am #

            Hi Siva,

            Can you please tell me when would the actual class start, as I want to enroll for the same.
            need to decide at the earliest, please help!

            Also let me know the fees and any other way to contact you, as the response through this very difficult.

            Thanks
            Rachel

          • siva February 2, 2012 at 9:03 am #

            Rachel
            Please call me @ +1 503-336-1755 . The actual classes will start Feb 15th ( Feb 14th being the demo ). Fee is $999 ( you will be given 2 months SAP CRM Access as part of the package ).

            Based on the last post from you, it seems you want to get started right away. Unfortunately, the trainer ( Rajesh ) is held up and will not be able to start the demo until Feb 14th . I am sorry about the situation.

  20. Shivani January 5, 2012 at 6:03 am #

    Hi,

    I ahve beenw orking in IT industry for last 7.8 years. From last 4.5 years I have worked as fucntional consultant for a software in Field Service Management. DO you think I can shift to SAP as functional consultant for CRM module.

    Reply
  21. Neeraj December 29, 2011 at 9:56 am #

    Hi,

    I did not find E-Comm, Web UI and TPM in above course contents. These are hot sub-module now a days in SAP CRM industry. Are these not important sub modules ?? How long will it take to arrange resource & infrastructure to include these in your contents??

    Reply
  22. Priyatam Patnaik December 17, 2011 at 10:42 am #

    Hi, am a bank employee and i want complete the SAP courses related to banking… please guide me…

    Reply
    • siva December 21, 2011 at 5:18 pm #

      We don’t have any Banking related courses Priyatam. Sorry

      Reply
  23. ajaikumar November 26, 2011 at 12:21 pm #

    Please let me know fees and start date of SAP CRM course

    Reply
    • siva November 27, 2011 at 5:23 am #

      Ajai
      Currently we are not offering SAP CRM Training. The next training session will start end of Jan.

      Reply
  24. Siya November 22, 2011 at 5:12 am #

    Hi,

    I Have 4yr in sales And Marketing(SD) Please guide, which one suits me Sap CRM or SD,HR. I am fresher for Sap. Should I do CRM or not?

    Thanks & Regards;
    Siya Gupta

    Reply
    • siva November 22, 2011 at 8:55 am #

      with your experience in sales and marketing, SD or CRM suits you. Like I always say, both SD and CRM go hand in hand. You can go for HR also if you are interested.

      Reply
  25. Faisal August 24, 2011 at 5:43 pm #

    Hi

    Can you also tell me by taking these courses, Can i get certified or is thier another process.

    Thanks kindly
    Faisal M

    Reply
  26. Faisal August 24, 2011 at 2:41 pm #

    Hi,

    Im interested in learning regarding crm.
    Im in calgary and i want to know what the timing will be for the courses and how much. I emailed before to but no reply from you.
    Also will i be getting hands on training on system

    Pls reply back
    Thanks kindly
    Faisal M

    Reply
  27. Madhusudan July 6, 2011 at 7:26 am #

    Dear Siva,

    Please let me know the cost of SAP CRM in INR.

    Thanks,
    Madhu

    Reply
  28. magnatrain May 16, 2011 at 9:58 am #

    Announcing new SAP CRM Training batch starting May 17th @ 9:00 PM EST. For registrations, please register for SAP CRM Training.

    Reply
  29. Halina Nowak May 16, 2011 at 9:52 am #

    I was initially looking for an sap training center in a class room setting in Poland. I could not find a cheaper alternative. I was very skeptical in doing sap crm training online. In fact I attended 2 demo classes just to make sure the trainer was good and that I can trust Magna Training. One week into the training and I was comfortable with their processes, the trainer’s puncuality and everything in between.
    There were a couple of hiccups in between with the server access, but they extended it for a couple more weeks for free. Good service overall.

    Reply
  30. Maricella May 16, 2011 at 9:46 am #

    The SAP CRM Training from Magna Training was amazing. Really appreciated the effort the trainer has put in explaining the concepts. Above all the processes were professional. I have seen other offbeat training companies that didn’t even have a proper english speaking sales personnel. Right from my initial call to Magna Training until I finished the course and extending my sap access everything was handled in a professional and timely manner.
    Thanks Magna Training !!

    Reply
  31. sekhar May 14, 2011 at 3:00 pm #

    Hi,

    I’m Interested in SAP CRM functional training, can some one send me the contact details, I wanted to talk and proceed further.

    Thanks,
    Sekhar

    Reply

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