SAP CRM Training | CRM Training | Customer Relationship Management Training
Functionally SAP CRM core essentially consists of 5 modules. Sales, Service, Marketing, Analytics and Channel Management. The current version of the release is CRM 7.0.
Register for Feb 1st Batch $ 999 – Buy Installment Plan
Course Content
( Week 1 )
You are all welcome to join our SAP CRM training DEMO sessions that happen once a month and attend the first DEMO class for FREE.
- SAP CRM Training Roadmap ( FREE DEMO ) ( This is the DEMO class that anybody is free to attend. You can interact with the trainer and ask any questions that you have and discuss if your specific training requirements will be covered or not. A recorded video is also available. )
- Pre-requisites before Starting Day 1 ( Please ensure that you have gone through these videos/notes before you attend the Day 1 class. This will give you a head start. If you have already received the credentials to log on to the SAP System, please practice on the Exercises as well )
- What is SAP ? (View Recorded Video ≈ 60 mins )
- SAP Standalone GUI Navigation ( View Recorded Video ≈ 20 mins )
- SAP GUI Navigation Part I
- SAP GUI Navigation Part II
- SAP GUI Navigation Video
- SAP GUI Navigation Exercise
- SAP GUI Presets ( Required to Practice the SAP CRM Exercises below )
- SAP Webclient UI Navigation
- SAP CRM Webclient UI Navigation ( Slideshow, Recorded Video ≈ 40 mins & Exercises )
- How to Save and Retrieve Searches in SAP CRM Webclient UI
- How to enable / disable assignment blocks in SAP CRM Webclient UI
- SAP Webclient Presets
- Other Settings
- SAP Architecture ( Optional )
- SAP Physical Architecture
- SAP Logical Architecture
- Day 1 – Introduction to SAP CRM Business Cycle
- Day 2 – SAP CRM Business Partner
- Pre-Requisite – Fundamentals of SAP Customization( Recorded Video ≈ 50mins )
- SAP CRM Business Partner ( Slideshow & Notes )
- BP Relationship Categories ( Notes & Exercises )
- BP Roles ( Notes & Exercises )
- BP Number Ranges ( Notes & Exercises )
- BP Role Field Grouping ( Notes & Exercises )
- Create BP for user id (Notes & Exercises)
- Day 4 – SAP CRM Product Master
- SAP CRM Product Master - Simplified Version ( Slideshow )
- Product Master Number Ranges ( Notes )
- SAP CRM Product Master – Customization ( Slideshow, Notes)
- How to Create Set types and Attributes
- Day 5 – SAP CRM Transactions – Deep Dive – Part 1
- Week 1 Exit Test
(Week 2 )
- Day 6 – SAP CRM Transactions – Deep Dive – Part 2
- Day 7 – SAP CRM Transactions – Deep Dive – Part 3
- Day 8 - SAP CRM Middleware Basics
- Why is CRM Middleware Required ?
- SAP CRM Middleware Configuration ( Slideshow & Notes )
- SAP CRM Middleware Concepts ( Slideshow & Notes )
- Day 9 – Organizational Structure
- Fundamentals of SAP CRM Organizational Structure ( Slideshow, Notes & Exercises )
- How to Create new Attributes for Organizational Units in SAP CRM Login
- How to Configure SAP CRM to Create Business partners for Org Units Login
- How to Copy SAP ECC Sales Structure to CRM
- SAP SD Enterprise Structure ( Suggested Reading )
- SAP MM Enterprise Structure ( Optional )
- Day 10 – Organizational Data Determination
Week 3
- Day 11 – SAP CRM Transactions Customization – I
- Day 12 – SAP CRM Item Category Customization
- Day 13 – SAP CRM Billing
- Day 14 – SAP CRM Copy Controls
- Day 15 – Activity Management & Action Profile
Week 4
- Day 16 – Fundamentals of SAP MaretingIntroduction to Customer Relationship Management
- Day 17 -
- Introduction to Organization Structure
- Introduction to Master Data
- Introduction to Transactional Data
- Up-Selling , Down-Selling and Cross-Selling in SAP CRM
Week 5
- Day 21 – SAP Pricing Fundamentals
- Day 22 – SAP Condition Technique ( Theory )
- Steps to Create SAP CRM Condition Table
- Steps to Create SAP CRM Access Sequence
- Steps to Create SAP CRM Condition Type
- Steps to Create SAP CRM Pricing Procedure
- Steps to Create SAP CRM Pricing procedure Assignment
- Steps to Create Pricing Condition Records
- Day 23 – SAP Condition Technique ( Demo )
- Scenario Demo – I
- Scenario Demo – II
- Day 24 – Additional Pricing Scenarios
- Scale basis in SAP Pricing
- Condition Exclusion in SAP CRM Pricing
- ( Scenario Demo – II)
- Day 25 – SAP Physical and Logical Architecture
Week 6
- Day 26 – Service Management Theory
- Installed Base Management
- Day 27 – Service Contracts & Service Order processing
- Day 28 – Complaints & Returns Processing
- Day 29 -
- Day 30 -
Additional Training Material / Training Videos
- SAP CRM Partner Determination
- SAP CRM Text Determination
Database Tables in SAP CRM
Troubleshooting Tips
For SAP Training, Remote SAP Access or online SAP Access learn more by clicking on the links above.

Hi, I would like to attend the demo class for SAP CRM. Could you please provide information regarding this and how to register for the actual course.
Cheers
Saleem
Dear Siva
I thought you have passion for teaching. Is $550 is ok for crm if not 475/= please help me out
Hi There
I want to do the course of CRM but Only can pay 475/= Let me know if you guys are interested?
regards
Ykhan
Sorry, we will not be able to provide at that price.
Thanks
siva
Hi Siva,
Wanted to enroll for the SAP CRM demo and the actual class.
Please let me know the dates and fee.
I have registered on the link, however havnt gotten any response/update yet.
Thanks
Rachel
Feb 1st. Please enroll by clicking on the Register link on the top of this page.
Hi Siva,
Can you please tell me when would the actual class start, as I want to enroll for the same.
need to decide at the earliest, please help!
Also let me know the fees and any other way to contact you, as the response through this very difficult.
Thanks
Rachel
Rachel
Please call me @ +1 503-336-1755 . The actual classes will start Feb 15th ( Feb 14th being the demo ). Fee is $999 ( you will be given 2 months SAP CRM Access as part of the package ).
Based on the last post from you, it seems you want to get started right away. Unfortunately, the trainer ( Rajesh ) is held up and will not be able to start the demo until Feb 14th . I am sorry about the situation.
Hi,
I ahve beenw orking in IT industry for last 7.8 years. From last 4.5 years I have worked as fucntional consultant for a software in Field Service Management. DO you think I can shift to SAP as functional consultant for CRM module.
Hi,
I did not find E-Comm, Web UI and TPM in above course contents. These are hot sub-module now a days in SAP CRM industry. Are these not important sub modules ?? How long will it take to arrange resource & infrastructure to include these in your contents??
Hi, am a bank employee and i want complete the SAP courses related to banking… please guide me…
We don’t have any Banking related courses Priyatam. Sorry
Please let me know fees and start date of SAP CRM course
Ajai
Currently we are not offering SAP CRM Training. The next training session will start end of Jan.
Hi,
I Have 4yr in sales And Marketing(SD) Please guide, which one suits me Sap CRM or SD,HR. I am fresher for Sap. Should I do CRM or not?
Thanks & Regards;
Siya Gupta
with your experience in sales and marketing, SD or CRM suits you. Like I always say, both SD and CRM go hand in hand. You can go for HR also if you are interested.
Hi
Can you also tell me by taking these courses, Can i get certified or is thier another process.
Thanks kindly
Faisal M
Hi,
Im interested in learning regarding crm.
Im in calgary and i want to know what the timing will be for the courses and how much. I emailed before to but no reply from you.
Also will i be getting hands on training on system
Pls reply back
Thanks kindly
Faisal M
Dear Siva,
Please let me know the cost of SAP CRM in INR.
Thanks,
Madhu
Announcing new SAP CRM Training batch starting May 17th @ 9:00 PM EST. For registrations, please register for SAP CRM Training.
I was initially looking for an sap training center in a class room setting in Poland. I could not find a cheaper alternative. I was very skeptical in doing sap crm training online. In fact I attended 2 demo classes just to make sure the trainer was good and that I can trust Magna Training. One week into the training and I was comfortable with their processes, the trainer’s puncuality and everything in between.
There were a couple of hiccups in between with the server access, but they extended it for a couple more weeks for free. Good service overall.
The SAP CRM Training from Magna Training was amazing. Really appreciated the effort the trainer has put in explaining the concepts. Above all the processes were professional. I have seen other offbeat training companies that didn’t even have a proper english speaking sales personnel. Right from my initial call to Magna Training until I finished the course and extending my sap access everything was handled in a professional and timely manner.
Thanks Magna Training !!
Hi,
I’m Interested in SAP CRM functional training, can some one send me the contact details, I wanted to talk and proceed further.
Thanks,
Sekhar